Contact MAS Capital
Talk to the MAS Capital team.
Questions about an order, license, download, or Machine ID? Pick the right topic below, or reach us directly — we’re happy to help.
Reach us directly
+44 (208) 180 0625
Chat with support
Direct message
Route your question
Everything lands with the MAS Capital team — the subject just helps us answer faster.
General support
Orders, downloads, files, and Machine ID updates.
Sales & pre-sales
Which add-on fits your setup, or a question before you buy.
Licensing & Machine ID
Activation and hardware-locked licenses.
Orders & refunds
Invoices, payment issues, and refund requests.
Partnerships
Collaboration, affiliates, and reseller enquiries.
Finding your Machine ID
Your Machine ID is shown in NinjaTrader: open the Control Center, then Help → About (Machine ID). Send it with your order number and we’ll sort your licensing or activation quickly. If you’re not sure, email us a screenshot and we’ll help.
Before you email
Some things you can sort yourself in a couple of clicks.
Support hours
3:00 AM – 3:00 PM ET (UTC−5) · roughly 8:00 AM – 8:00 PM UK. We usually reply within 6 hours.
Phone and remote-desktop (AnyDesk) support available.
Prefer email? We read everything.
Email the team ↗